News Updates

  • Pakistan's First Commercial Cloud is launched Now, Visit our Packages for more details & Order Now to witness the Cloud Computing platform!
  • Get your own Office 365 & Cloud Based Email Services in as low as $10/month. For details, Visit our Packages & Experience the Future!
  • Nexus brings SSL Certificates of Top Certificate Authorities under 1 umbrella, Easy installation & Order processing within 24 Hours. For details,Click here
  • From Now onwards, all payments of Web Development Projects must be deposited online in UBL Bank Only.
  • Order processing time for All .pk Domains have been revised. For details Click here.
  • Please review Nexus Technologies Liability Declaration Click here for Details.
  • Biggest Sale of 2017, Nexus offers 17% discount on PKNIC Domain Registration for International Clients, Hurry up & Register now.
  • Nexus has revised PKNIC Domain Registration for International Clients. For More Details, please visit PKNIC Domains for more details.
  • Nexus is now providing domain addons services click here for more details.
  • Our account is shifted from SCB to United Bank Limited (UBL). Please use these bank account details only, for online payment.
Your True
Unique Identity

Billing Policy

This agreement is between Nexus Technologies and the individual or organization using Nexus' products or services. The individual or organization is hereafter referred to as Customer, User, Client or You. This policy includes all types of orders; submitted via our website/on-line order form or non-credit card payment orders, submitted offline/visiting any of our offices.

Contact Details

Customers are required to keep their contact details up to date all the times because all official communication will take place through emails (Telephonic communication is not committed) and there will be no liability on Nexus Technologies for any inconvenience/loss due to outdated contact details.

Billing Procedures

All new accounts must pay for their term of service(s) before service is activated on their account. In order to insure uninterrupted service(s) to your website, plans might be renewed (on courtesy but not as an obligation) on due basis subject to payment commitment by customer(s) through registered email ID. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Cheque, bank draft, money order or cash accounts must send payment to Nexus, five (5) days before their recurring billing date. In the event that payment is not received, service will be suspended by automated billing system after expiry date with or without notification. Customers paying via cheques will have their account due date adjusted. The due date will be fifteen (15) days before the recurring billing date. Once the account is overdue it may be suspended, even before the recurring billing date.

For all online payments, Nexus does not save your card (credit/debit) details so there will be No automatic charging and renewal of services until paid by customer(s) using your client-area/portal access or online link or consider Nexus’ policy for cancellation.

Important Notice

Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your account billing term if automatically renews upon its completion then you are bound to clear the charges, unless you notify Nexus before expiry date that you would like to cancel your account.

Receipts

All notified payments are confirmed through system generated paid receipt(s) on authorized/registered email ID(s). If you wish to have a payment receipt in hard copy to your postal address, you will need to send an email to our billing department on billing@nexus.pk. Service fee of Rs.200/- will be charged for this.

Account Cancellations

If any customer does not wish to continue the services (for any good reason) then cancellation request MUST be sent at least ten (10) days before due date. Any request for cancellations must be received from authorized email ID on billing@nexus.net.pk, or through certified mail. Cancellations over the telephone and informal email cancellations are not accepted.

Nexus must receive cancellation request (from registered email ID) a minimum of twelve (12) days prior to the end of your billing cycle for dedicated server and VPS plans and a minimum of ten (10) days prior to the end of your billing cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan and you will be held responsible for renewal payment. Cancellations become effective on the day processed by Nexus. Nexus is unable to cancel your account effective for a future date. Nexus will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Nexus as soon as possible.

Nexus does not monitor and will not automatically cancel, plans for problems related to domain name transfers, non-usage, interNIC, your ISP, or any other secondary issues not directly related to Nexus' services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account.

Nexus reserves the right to cancel any account, at any time, without notice, for any reason Nexus considers appropriate. After cancellation of account (due to billing or any other reason), Nexus will not be liable for any kind of data loss or recovery of the backup.


Fees

Returned Cheque(s)

Nexus charges a fee of Rs.500/- or 2% of payable amount (whichever is higher) for returned cheque(s). Customers that issue a cheque will be required to submit future payments with a certified cheque, pay order or money order. Service(s) might be suspended by automated billing system due to returned cheque(s) and payment reversal therefore contact to our billing department and clear your dues along with above fee to avoid services interruption/cancellation.

Credit Card Charge backs

A $25.00 charge back fee will be assessed for each credit card charge back received by Nexus.

Bank Wire Payments

Nexus does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Nexus otherwise the amount credited to your billing account will be less than your intended/payable payment.

Late fee

A late fee of 2% of the total invoice amount per day will be charged to an overdue invoice even if partial payment is made. Therefore, clear your dues before due date to avoid any late/extra payment.

Reactivation

Recovery of data/backup/account after cancellation is not the liability of Nexus Technologies however we can try for this as courtesy (but not as an obligation) with below terms:

Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will be charged a onetime $10.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan. However, you will be charged with difference amount between the setup fee applicable to your new and former plans.

Platform Change

Customers that elect to change plans to a different operating system platform will be charged a $10.00 platform change fee. (Unix/Linux < > Windows)

Account Splits and Mergers

Nexus encourages customers to merge accounts/plans contained in two or more profiles/client-area into one. There is no fee for this service. Customers may also request that Nexus separate one or more accounts/plans contained under one account into separate profiles/client-area. The fee for this service is $10.00 for each new profile created.

Please direct all requests for these services to: billing@nexus.net.pk

Refunds

Nexus does not have any refund policy.

As a client, you commit to the length of your service(s) cycle. Because of your commitment, we offer a discount sometimes on the service(s). Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. You have no obligation to continue using our service even though you have already paid for the service(s).

Nexus' Right to Modify its Billing Policy

Nexus may at any time, revise its Billing Policy without any prior notice.



If you have any questions in this regard, contact our Billing department.


Domain Availability

What Our Clients Have To Say

"I realize now that my problem was due to my ISP's proxy server. Thanks for your patience while helping me resolve this problem."
- Rehan

Pakistan Based Hosting

With Nexus' optimized hosting platform now deployed in Islamabad and Karachi, you can ensure your website content is delivered faster to your target audience in the region. 
Copyright © 2017 www.nexus.pk All Rights Reserved