This agreement is between Nexus Technologies and the individual or organization using Nexus' products or services. The individual or organization is hereafter referred to as Customer, User, Client or You. This policy includes all types of orders; submitted via our website/on-line order form or non-credit card payment orders, submitted offline/visiting any of our offices.
Customers are required to keep their contact details up to date all the times because all official communication will take place through emails (Telephonic communication is not committed) and there will be no liability on Nexus Technologies for any inconvenience/loss due to outdated contact details.
All new accounts must pay for their term of service(s) before service is activated on their account. In order to insure uninterrupted service(s) to your website, plans might be renewed (on courtesy but not as an obligation) on due basis subject to payment commitment by customer(s) through registered email ID. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Cheque, bank draft, money order or cash accounts must send payment to Nexus, five (5) days before their recurring billing date. In the event that payment is not received, service will be suspended by automated billing system after expiry date with or without notification. Customers paying via cheques will have their account due date adjusted. The due date will be fifteen (15) days before the recurring billing date. Once the account is overdue it may be suspended, even before the recurring billing date.
For all online payments, Nexus does not save your card (credit/debit) details so there will be No automatic charging and renewal of services until paid by customer(s) using your client-area/portal access or online link or consider Nexus’ policy for cancellation.
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your account billing term if automatically renews upon its completion then you are bound to clear the charges, unless you notify Nexus before expiry date that you would like to cancel your account.
All notified payments are confirmed through system generated paid receipt(s) on authorized/registered email ID(s). If you wish to have a payment receipt in hard copy to your postal address, you will need to send an email to our billing department on firstname.lastname@example.org. Service fee of Rs.200/- will be charged for this.
If any customer does not wish to continue the services (for any good reason) then cancellation request MUST be sent at least ten (10) days before due date. Any request for cancellations must be received from authorized email ID on email@example.com, or through certified mail. Cancellations over the telephone and informal email cancellations are not accepted.
Nexus must receive cancellation request (from registered email ID) a minimum of twelve (12) days prior to the end of your billing cycle for dedicated server and VPS plans and a minimum of ten (10) days prior to the end of your billing cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan and you will be held responsible for renewal payment. Cancellations become effective on the day processed by Nexus. Nexus is unable to cancel your account effective for a future date. Nexus will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Nexus as soon as possible.
Nexus does not monitor and will not automatically cancel, plans for problems related to domain name transfers, non-usage, interNIC, your ISP, or any other secondary issues not directly related to Nexus' services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account.
Nexus reserves the right to cancel any account, at any time, without notice, for any reason Nexus considers appropriate. After cancellation of account (due to billing or any other reason), Nexus will not be liable for any kind of data loss or recovery of the backup.
Nexus charges a fee of Rs.500/- or 2% of payable amount (whichever is higher) for returned cheque(s). Customers that issue a cheque will be required to submit future payments with a certified cheque, pay order or money order. Service(s) might be suspended by automated billing system due to returned cheque(s) and payment reversal therefore contact to our billing department and clear your dues along with above fee to avoid services interruption/cancellation.
A $25.00 charge back fee will be assessed for each credit card charge back received by Nexus.
Nexus does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Nexus otherwise the amount credited to your billing account will be less than your intended/payable payment.
A late fee of 2% of the total invoice amount per day will be charged to an overdue invoice even if partial payment is made. Therefore, clear your dues before due date to avoid any late/extra payment.
Recovery of data/backup/account after cancellation is not the liability of Nexus Technologies however we can try for this as courtesy (but not as an obligation) with below terms:
Customers electing to change to a lower priced hosting plan on the same platform will be charged a onetime $10.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan. However, you will be charged with difference amount between the setup fee applicable to your new and former plans.
Customers that elect to change plans to a different operating system platform will be charged a $10.00 platform change fee. (Unix/Linux < > Windows)
Nexus encourages customers to merge accounts/plans contained in two or more profiles/client-area into one. There is no fee for this service. Customers may also request that Nexus separate one or more accounts/plans contained under one account into separate profiles/client-area. The fee for this service is $10.00 for each new profile created.
Please direct all requests for these services to: firstname.lastname@example.org
Nexus does not have any refund policy.
As a client, you commit to the length of your service(s) cycle. Because of your commitment, we offer a discount sometimes on the service(s). Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. You have no obligation to continue using our service even though you have already paid for the service(s).
Nexus may at any time, revise its Billing Policy without any prior notice.