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Terms and Conditions

Your True Unique Identity

This agreement is between Nexus Technologies and the individual or organization using Nexus’ products or services. The individual or organization is hereafter referred to as Customer, User, Client or You. This policy includes all types of orders; submitted via our website/on-line order form or non-credit card payment orders, submitted offline/visiting any of our offices.

Contact Details

Customers are required to keep their contact details up to date all the times because all official communication will take place through emails (Telephonic communication is not committed) and there will be no liability on Nexus Technologies for any inconvenience/loss due to outdated contact details.

Billing Procedures

All new accounts must pay for their term of service(s) before service is activated on their account. In order to ensure uninterrupted service(s) to your website, plans might be renewed (on courtesy but not as an obligation) on due basis subject to payment commitment by customer(s) through registered email ID. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Cheque, bank draft, money order or cash accounts must send payment to Nexus, five (5) days before their recurring billing date. In the event that payment is not received, service will be suspended by automated billing system after expiry date with or without notification. Customers paying via cheques will have their account due date adjusted. The due date will be fifteen (15) days before the recurring billing date. Once the account is overdue it may be suspended, even before the recurring billing date.

For all online payments, Nexus does not save your card (credit/debit) details so there will be No automatic charging and renewal of services until paid by customer(s) using your client-area/portal access or online link or consider Nexus’ policy for cancellation.

Important Notice

Domain name registrations and Web hosting accounts are handled by separate entities. Nexus will only entertain request regarding Authorization/Cancellation/Termination or for any other entities received via their authorized email only. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your account billing term if automatically renews upon its completion then you are bound to clear the charges, unless you notify Nexus before expiry date that you would like to cancel your account.

Receipts

All notified payments are confirmed through system generated paid receipt(s) on authorized/registered email ID(s). If you wish to have a payment receipt in hard copy to your postal address, you will need to send an email to our billing department on billing@nexus.pk. Service fee of Rs.700/- will be charged for this.

Account Cancellations

If any customer does not wish to continue the services (for any good reason) then cancellation request MUST be sent at least ten (10) days before due date. Any request for cancellations must be received from authorized email ID on billing@nexus.pk, or through certified mail. Cancellations over the telephone and informal email cancellations are not accepted.

Nexus must receive cancellation request (from registered email ID) a minimum of twelve (12) days prior to the end of your billing cycle for dedicated server and “VM / VPS / Cloud”. plans and a minimum of ten (10) days prior to the end of your billing cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan and you will be held responsible for renewal payment. Cancellations become effective on the day processed by Nexus. Nexus is unable to cancel your account effective for a future date. Nexus will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Nexus as soon as possible.

Nexus does not monitor and will not automatically cancel, plans for problems related to domain name transfers, non-usage, interNIC, your ISP, or any other secondary issues not directly related to Nexus’ services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account.

Nexus reserves the right to cancel any account, at any time, without notice, for any reason Nexus considers appropriate. After cancellation of account (due to billing or any other reason), Nexus will not be liable for any kind of data loss or recovery of the backup.

As nature of offered services are “Prepaid” so account may get cancelled or terminated any time in case of non-payment. And subscription will be considered as cancelled after expiry date and may be terminated immediately. There will be no data or backup once cancellation is executed and Nexus Technologies will not be responsible for damages.

Fees

Returned Cheques : Nexus charges Rs. 1000/- or 2% of payable amount (whichever is higher) for returned cheque(s). Customers that issue a cheque will be required to submit future payments with a certified cheque, pay order or money order. Service(s) might be suspended by automated billing system due to returned cheque(s) and payment reversal. Therefore, contact to our billing department and clear your dues along with above charges to avoid services interruption/cancellation.

Currency : Nexus billing system is based on US dollar (USD) and all product and services are priced in USD. For ease of customers, sometimes invoices are converted to Pak rupees (PKR) with equivalent local / Pakistani currency based on international exchange rate, FED, taxes etc. This currency conversion facilitation and invoice(s) representation in local currency does not mean that billing amount is being fixed as mentioned on proforma / customized invoice(s) unless specified and committed in written ( email / agreement) by Nexus staff.

CREDIT / DEBIT CARD PAYMENTS & CHARGE-BACKS : For all online payments, Nexus does not save your card (credit/debit) details so there will be no automatic charging and renewal of services until paid by customer(s) using your client-area/portal access or online link or consider Nexus’ policy for cancellation.
If Nexus receives notification of a charge-back, reversal, payment dispute, or is charged a penalty for any fee it previously charged to your payment method, you agree that Nexus may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate cancellation, without notice to you, of any domain names or services registered or renewed on your behalf. Nexus also reserves the right to charge you reasonable “administrative” fees” for

  • tasks Nexus may perform outside the normal scope of its services,
  • additional time and/or costs Nexus may incur in providing its services, and/or
  • your noncompliance with this agreement (as determined by Nexus in its sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to
    • customer service issues that require additional personal time or attention;
    • UDRP actions(s) in connection with your domain name(s) and/or disputes that require accounting or legal services, whether performed by Nexus staff or by outside firms retained by Nexus;
    • recouping any and all costs and fees, including the cost of services, incurred by Nexus as the results of charge-backs or other payment disputes brought by you, your bank or payment method processor. These administrative fees or processing fees will be billed to the payment method you have on file with Nexus. 

Online Payments Services Or Processing Fee

Nexus may offer product-level pricing in various currencies. The transaction will be processed in the selected currency and the pricing displayed during the checkout process will be the actual amount submitted for payment. For certain payment methods, the issuer of your payment method may charge you a foreign transaction fee or other charge, which may be added to the final amount that appears on your bank statement or post as a separate amount. Please check with the issuer of your payment method for details. In addition, regardless of the selected currency, you acknowledge and agree that you may be charged value added tax (“VAT”), goods and services tax, or other localized fees and/or taxes.

Late Fee

A late fee of 2% of the total invoice amount per day will be charged to an overdue invoice even if partial payment is made. Therefore, clear your dues before due date to avoid any late/extra payment.

Reactivation

Recovery of data/backup/account after cancellation is not the liability of Nexus Technologies however we can try for this as courtesy (but not as an obligation) with below terms:

  • Customers that wish to reactivate a closed/cancelled account (shared hosting) will be assessed a $10.00 reactivation fee along with plan renewal charges.
  • A $20.00 fee will be assessed for reactivation of “VM / VPS / Cloud” account after cancellation.
  • Suspended dedicated server after due date of payment will be charged an additional $25 reactivation fee per server per incident.

Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will be charged a onetime $10.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan. However, you will be charged with difference amount between the setup fee applicable to your new and former plans.

Shifting of existing billing cycle of hosting services to a reduced period will be charged a one time downgrade fee of $5.00 along with renewal charges.

One time fee $10.00 will be charged for hosting package shift (where applicable) from one domain to another domain. Existing package will be terminated and new account will be created and customer will upload the data at their end.

Domain Product Pricing

    • Nexus Technologies ensures Market beat pricing of all its Hosting Plans, Products & Domains. Nexus has defined Standard Cost to have steady pricing since decades, covering all factors. Nexus Reserves the Right to Change its Price of Products/ Plan/ Packages/ Domains at any point of time as per the need and requirements.
    • All Products & Domain will be charged locally as per current $ conversion rate, with all applicable taxes defined as per Govt. of Pakistan & State Bank of Pakistan. Nexus reserves the right to cancel and recalculate any Discounted/Reduced invoice for any customer, if found unapproved by Management or not allowed by Nexus Sales staff.
    • Nexus Reserves the right to suspend any under paid customer for any Product & Service opted by Nexus and has right to charge the amount in difference, though Nexus will inform in particular to any such customers, timely.
    • In exceptional cases if payment adjustment is possible (and authorized) against other services or in shape of credit, then all kind of fee incurred (Setup fee, domain fee, processing fee, services activation period and any other fee etc.) will be deducted.

Note: Any available credit balance validity is 2 years from the date of issuance.

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Domains Transfer Out

Our hosting packages normally include a free domain registration / renewal / transfer as a convenience to our customers. However, domains are actually not free and we pay the registrar for the registration / renewal / transfer. Consequently, if any of these free domains need to be transferred from Nexus Technologies to another provider, the customer will have to pay the standard fees before the transfer completion.

Platform Change

Customers that elect to change hosting plans to a different operating system (Unix/Linux < > Windows) platform will be charged a $10.00 platform change fee for existing account deletion and new account creation. Customer will upload the data again at their end and if data migration or upload is committed by Nexus Technologies then data transfer / migration fee will be separately charges.

Account Splits and Mergers

Nexus encourages customers to merge accounts/plans contained in two or more profiles/client-area into one. There is no fee for this service. Customers may also request that Nexus separate one or more accounts/plans contained under one account into separate profiles/client-area. The fee for this service is $10.00 for each new profile created.
Please direct all requests for these services to: billing@nexus.pk

Refunds

Nexus does not have any refund policy.
As a client, you commit to the length of your service(s) cycle. Because of your commitment, we offer a discount or free domain sometimes on the service(s). Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. You have no obligation to continue using our service even though you have already paid for the service(s).

Nexus Right to Modify Its Billing Policy

Nexus Technologies reserves the Right to Change its Billing Policy and Price of Products/Plan/Packages/Domains at any point of time as per the requirements. Customers may be informed via news on website and email.

If you have any questions in this regard, contact our Billing department.

Nexus Technologies

At Nexus Technologies,
We Value every single client We have. We are always glad to hear from you. 

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