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Agreements & Policies

Your privacy is important to us. We want you to feel comfortable using Nexus services. Because we gather certain types of information about the users of Nexus’s services, we feel you should fully understand what information we gather and how we use that information. Nexus employees are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.

Domain Registration

1. Introduction

This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with Nexus Technologies. If you engage in any of the activities prohibited by this AUP document Nexus Technologies may suspend or terminate your account.Nexus Technologies’s Acceptable Use Policy (the “Policy”) for Nexus Technologies Services is designed to help protect Nexus Technologies, Nexus Technologies’s customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Nexus Technologies. Nexus Technologies reserves the right to modify the Policy at any time, effective upon posting at https://nexus.pk/aup.php

Prohibited Uses of Nexus Technologies Systems and Services:

  • Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
  • Sending Unsolicited Bulk Email (“UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through Nexus Technologies’s servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on Nexus Technologies’s servers, is prohibited. Nexus Technologies accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
  • Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Nexus Technologies customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Nexus Technologies-hosted domain, or referencing any Nexus Technologies account, is prohibited.
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
  • Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.
  • Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., “cracking”).
  • Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
  • Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Nexus Technologies customers or end-users by any means or device.
  • Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the Nexus Technologies network or on another provider’s network.
  • Using Nexus Technologies’s Services to interfere with the use of the Nexus Technologies network by other customers or authorized users.

2. Restricted Content

Nexus forbids websites with adult graphic content (softcore and/or hardcore), including, but not limited to, banner advertising, any adult website(s), child pornography, and distribution of adult website passwords. Client’s whose accounts are found in violation of this policy may, at the discretion of Nexus, have their account(s) terminated without notice and are subject to a maximum clean-up/disconnect fee.

Client’s whose website promotes activities that violate Pakistan’s Federal state, Agenices Law, International laws and/or violation of U.S. export restrictions are also not welcome at Nexus. This includes “warez” sites (freely distributing copyright programs), or sites promoting hacking and/or cracking programs. Client’s whose accounts are found in violation of this policy may, at the discretion of Nexus, have their account(s) terminated without notice and are subject to a maximum clean-up/disconnection fee. Additionally, Nexus may contact the Software Piracy Association (“SPA”) and release any information in connection with any illegal activities relating to software piracy on the Client’s account.

Nexus’ Network’s services may not be used for illegal purposes, or in support of illegal activities. Nexus reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong. Activities which are prohibited as potentially illegal include, but are not limited to:

(i).Unauthorized copying of copyrighted material including, but not limited to, digitization and distribution of photographs from magazines, books, or other copyrighted sources, and copyrighted software.

(ii). Threatening bodily harm or property damage to individuals or groups.

(iii). Making fraudulent offers of products, items, or services originating from your account.

(iv). Attempting to access the accounts of others or attempting to penetrate beyond security measures of our or other systems (referred to as hacking) whether or not the intrusion results in corruption or loss of data.

(v). Forging any message header, in part or whole, of any electronic transmission, originating or passing through Nexus services.

(vi). Distributing viruses to or from Nexus systems.

Simply put, we ask that you use your account for the purposes of hosting a non-adult oriented, legal website.

3. Trademarks & Copyrights

Client warrants that it has the right to use the applicable trademarks, if any, and grants Nexus the right to use such trademarks in connection with Nexus’ Network’s service. Client agrees not to modify any copyright notices in features (Perl programs, etc.) provided by Nexus. Modification of scripts provided by Nexus without written permission is strictly prohibited.

4. Etiquette and Policies (spam etc)

Spamming is the sending of unsolicited e-mail, regardless of size or volume, to persons the sender does not know or have prior consent to send the message to. Using fictitious e-mail addresses @nexus.net.pk, or @nexushosting.com or any domain name hosted with Nexus is strictly forbidden.

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Nexus allows clients to send mailings to subscribers of their own mailing list. Such mailings must have explicit instructions to the recipient on how to remove his/her name from the list, and all requests to do so must be honored immediately.

5. Backups and Data Loss

Your use of this service is at your sole risk. Nexus is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Nexus servers.

6. Transfers

Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.

7. Excessive CPU/Memory Usage

Client agrees to take all responsibility for all programs including CGI/PHP/ASP/ASPX scripts executed under their account. Client may not Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. Client agrees and understands that such excessive use can have an adverse effect on the performance of the webserver. Client agrees to accept responsibility for programs executed under his/her account, regardless of who authored the program. The use of cgi or php chat scripts or pages is strictly prohibited. Nexus provides an acceptable chat programs for clients with Unix Standard + accounts at no charge. Nexus reserves the right to suspend accounts without notice to clients who violate these terms. Nexus has sole discretion over what constitutes excessive usage. Programs provided by Nexus as an installable feature are not exempt from this policy. While every efforts is made on Nexus ‘ end to ensure the program it provides are efficient, problems with excessive usage on particular programs may occur.

8. Limited Liability

a. Client expressly agrees that use of Nexus’ Network’s Server is at Client’s sole risk. Neither Nexus, its employees, agents, resellers, third party information providers, merchants licensers or the like, warrant that Nexus’ Server service will not be interrupted or be error free; nor do they make any warranty as to the results that might be obtained from the use of the Server service or as to the accuracy, or reliability of any information service or merchandise contained in or provided through the Nexus Server service, unless otherwise expressly stated in this Agreement. Out 99% uptime guaranty only covers the amount that was pad for the services.

b. Under no circumstances, including negligence, shall Nexus, its offices, agents, employees or anyone else involved in creating, distributing Nexus’ server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Nexus’s server service; or that results from mistakes, omissions, interruptions, deletion of files, errors, detects, delays in operation, loss of domain registration or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, distraction or unauthorized access to Nexus’ records, programs or services. Client hereby acknowledges that this paragraph shall apply to all content on Nexus’ servers.

9. Customer Responsibility for Customer’s Users

Each Nexus Technologies customer is responsible for the activities of its users and, by accepting service from Nexus Technologies, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an Nexus Technologies customer will be forwarded to the Nexus Technologies customer’s postmaster for action. If violations of the Nexus Technologies Acceptable Use Policy occur, Nexus Technologies reserves the right to terminate services with or take action to stop the offending customer from violating Nexus Technologies’s AUP as Nexus Technologies deems appropriate, without notice.

10. Nexus’ Right to Modify its Services/Acceptable Use Policies

Nexus reserves to right to change without notice the Nexus service, including, but not limited to, hours of operation, menu structures, commands, documentation and vendors.
Last Modified: Sat, 18 Apr 20 10:20:18 +0000 , Nexus may reserve the right to revise the AUP with/without Advance notice given to client via News/Email Notification.

11. Warranties/Disclaimers

Nexus service is provided on an “as is, as available” basis. No warranties, express or implied, including, but not limited to, those of merchantability or fitness for a particular purpose, are made with respect to Nexus or any information or software therein. You release Nexus from and Nexus shall have no liability or responsibility for any direct, indirect, incidental or consequential damages suffered by you in connection with your use of or inability to use Nexus services including, but not limited to, damages from loss of data resulting from delays, non-deliveries, miss-deliveries, or service interruptions, or due to inadvertent release or disclosure of information sent by you even if the same is caused by Nexus’ own negligence. Without limiting the generality of the foregoing, Nexus disclaims to the full extent permitted by applicable law any responsibility for (and under no circumstances shall be liable for) any conduct, content, goods and services available on or through the Internet or the Nexus services. In no event shall Nexus aggregate liability exceed the amount paid by you to Nexus for the Nexus services. Use of any information obtained via Nexus Internet service is at the user’s own risk. Nexus specifically disclaims any responsibility for the accuracy or quality of information obtained through its services.

12. Indemnification

Client agrees that it shall defend, indemnify, save and hold Nexus harmless from any demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against Nexus, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Client, its agents, employees or assigns. Client agrees to defend, indemnify and hold harmless Nexus against Liabilities arising out of

a. any injury to person or property caused by any products sold or otherwise distributed in connection with Nexus’ Network’s Server;

b. any material supplied by Client infringing or allegedly infringing on the proprietary rights of a third party;

c. copyright infringement & any defective product which Client sold on Nexus Server.

Billing Policy

This agreement is between Nexus Technologies and the individual or organization using Nexus’ products or services. The individual or organization is hereafter referred to as Customer, User, Client or You. This policy includes all types of orders; submitted via our website/on-line order form or non-credit card payment orders, submitted offline/visiting any of our offices.

Contact Details

Customers are required to keep their contact details up to date all the times because all official communication will take place through emails (Telephonic communication is not committed) and there will be no liability on Nexus Technologies for any inconvenience/loss due to outdated contact details.

Billing Procedures

All new accounts must pay for their term of service(s) before service is activated on their account. In order to ensure uninterrupted service(s) to your website, plans might be renewed (on courtesy but not as an obligation) on due basis subject to payment commitment by customer(s) through registered email ID. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Cheque, bank draft, money order or cash accounts must send payment to Nexus, five (5) days before their recurring billing date. In the event that payment is not received, service will be suspended by automated billing system after expiry date with or without notification.

Customers paying via cheques will have their account due date adjusted. The due date will be fifteen (15) days before the recurring billing date. Once the account is overdue it may be suspended, even before the recurring billing date.

For all online payments, Nexus does not save your card (credit/debit) details so there will be No automatic charging and renewal of services until paid by customer(s) using your client-area/portal access or online link or consider Nexus’ policy for cancellation.

Important Notice

Domain name registrations and Web hosting accounts are handled by separate entities. Nexus will only entertain request regarding Authorization/Cancellation/Termination or for any other entities received via their authorized email only. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your account billing term if automatically renews upon its completion then you are bound to clear the charges, unless you notify Nexus before expiry date that you would like to cancel your account.

Receipts

All notified payments are confirmed through system generated paid receipt(s) on authorized/registered email ID(s). If you wish to have a payment receipt in hard copy to your postal address, you will need to send an email to our billing department on billing@nexus.pk. Service fee of Rs.500/- will be charged for this.

Account Cancellations

If any customer does not wish to continue the services (for any good reason) then cancellation request MUST be sent at least ten (10) days before due date. Any request for cancellations must be received from authorized email ID on billing@nexus.pk , or through certified mail. Cancellations over the telephone and informal email cancellations are not accepted.

Nexus must receive cancellation request (from registered email ID) a minimum of twelve (12) days prior to the end of your billing cycle for dedicated server and “VM / VPS / Cloud”. plans and a minimum of ten (10) days prior to the end of your billing cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan and you will be held responsible for renewal payment. Cancellations become effective on the day processed by Nexus. Nexus is unable to cancel your account effective for a future date. Nexus will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Nexus as soon as possible.

Nexus does not monitor and will not automatically cancel, plans for problems related to domain name transfers, non-usage, interNIC, your ISP, or any other secondary issues not directly related to Nexus’ services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account.

Nexus reserves the right to cancel any account, at any time, without notice, for any reason Nexus considers appropriate. After cancellation of account (due to billing or any other reason), Nexus will not be liable for any kind of data loss or recovery of the backup.

As nature of offered services are “Prepaid” so account may get cancelled or terminated any time in case of
non-payment. And subscription will be considered as cancelled after expiry date and may be terminated
immediately. There will be no data or backup once cancellation is executed and Nexus Technologies will not
be responsible for damages.

Fees

Returned Cheque(s)

Nexus charges Rs. 1000/- or 2% of payable amount (whichever is higher) for returned cheque(s). Customers that issue a cheque will be required to submit future payments with a certified cheque, pay order or money order. Service(s) might be suspended by automated billing system due to returned cheque(s) and payment reversal. Therefore, contact to our billing department and clear your dues along with above charges to avoid services interruption/cancellation.

Currency

Nexus billing system is based on US dollar (USD) and all product and services are priced in USD. For ease of customers, sometimes invoices are converted to Pak rupees (PKR) with equivalent local / Pakistani currency based on international exchange rate, FED, taxes etc. This currency conversion facilitation and invoice(s) representation in local currency does not mean that billing amount is being fixed as mentioned on proforma / customized invoice(s) unless specified and committed in written ( email / agreement) by Nexus staff.

Credit / Debit Card Payments & Charge-backs

For all online payments, Nexus does not save your card (credit/debit) details so there will be no automatic charging and renewal of services until paid by customer(s) using your client-area/portal access or online link or consider Nexus’ policy for cancellation. If Nexus receives notification of a charge-back, reversal, payment dispute, or is charged a penalty for any fee it previously charged to your payment method, you agree that Nexus may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate cancellation, without notice to you, of any domain names or services registered or renewed on your behalf. Nexus also reserves the right to charge you reasonable “administrative” fees” for

(i) tasks Nexus may perform outside the normal scope of its services,
(ii) additional time and/or costs Nexus may incur in providing its services, and/or
(iii) your noncompliance with this agreement (as determined by Nexus in its sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to

  • customer service issues that require additional personal time or attention;
  • UDRP actions(s) in connection with your domain name(s) and/or disputes that require accounting or legal services, whether performed by Nexus staff or by outside firms retained by Nexus;
  • recouping any and all costs and fees, including the cost of services, incurred by Nexus as the results of charge-backs or other payment disputes brought by you, your bank or payment method processor. These administrative fees or processing fees will be billed to the payment method you have on file with Nexus.

Online Payments & Services or Processing Fee

Nexus may offer product-level pricing in various currencies. The transaction will be processed in the selected currency and the pricing displayed during the checkout process will be the actual amount submitted for payment. For certain payment methods, the issuer of your payment method may charge you a foreign transaction fee or other charge, which may be added to the final amount that appears on your bank statement or post as a separate amount. Please check with the issuer of your payment method for details. In addition, regardless of the selected currency, you acknowledge and agree that you may be charged value added tax (“VAT”), goods and services tax, or other localized fees and/or taxes.

Late fee

A late fee of 2% of the total invoice amount per day will be charged to an overdue invoice even if partial payment is made. Therefore, clear your dues before due date to avoid any late/extra payment.

Reactivation

Recovery of data/backup/account after cancellation is not the liability of Nexus Technologies however we can try for this as courtesy (but not as an obligation) with below terms:

  • Customers that wish to reactivate a closed/cancelled account (shared hosting) will be assessed a $10.00 reactivation fee along with plan renewal charges.
  • A $20.00 fee will be assessed for reactivation of “VM / VPS / Cloud” account after cancellation.
  • Suspended dedicated server after due date of payment will be charged an additional $25 reactivation fee per server per incident.

Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will be charged a onetime $10.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan. However, you will be charged with difference amount between the setup fee applicable to your new and former plans. Shifting of existing billing cycle of hosting services to a reduced period will be charged a one time downgrade fee of $5.00 along with renewal charges. One time fee $10.00 will be charged for hosting package shift (where applicable) from one domain to another domain. Existing package will be terminated and new account will be created and customer will upload the data at their end.

Domain & Product Pricing

  • Nexus Technologies ensures Market beat pricing of all its Hosting Plans, Products & Domains. Nexus has defined Standard Cost to have steady pricing since decades, covering all factors. Nexus Reserves the Right to Change its Price of Products/ Plan/ Packages/ Domains at any point of time as per the need and requirements.

  • All Products & Domain will be charged locally as per current $ conversion rate, with all applicable taxes defined as per Govt. of Pakistan & State Bank of Pakistan. Nexus reserves the right to cancel and recalculate any Discounted/Reduced invoice for any customer, if found unapproved by Management or not allowed by Nexus Sales staff.

  • Nexus Reserves the right to suspend any under paid customer for any Product & Service opted by Nexus and has right to charge the amount in difference, though Nexus will inform in particular to any such customers, timely.

  • In exceptional cases if payment adjustment is possible (and authorized) against other services or in shape of credit, then all kind of fee incurred (Setup fee, domain fee, processing fee, services activation period and any other fee etc.) will be deducted.

Domains Transfer Out

Our hosting packages normally include a free domain registration / renewal / transfer as a convenience to our customers. However, domains are actually not free and we pay the registrar for the registration / renewal / transfer.

Consequently, if any of these free domains need to be transferred from Nexus Technologies to another provider, the customer will have to pay the standard fees before the transfer completion.

Platform Change

Customers that elect to change hosting plans to a different operating system (Unix/Linux < > Windows) platform will be charged a $10.00 platform change fee for existing account deletion and new account creation. Customer will upload the data again at their end and if data migration or upload is committed by Nexus Technologies then data transfer / migration fee will be separately charges.

Account Splits and Mergers

Nexus encourages customers to merge accounts/plans contained in two or more profiles/client-area into one. There is no fee for this service. Customers may also request that Nexus separate one or more accounts/plans contained under one account into separate profiles/client-area. The fee for this service is $10.00 for each new profile created.
Please direct all requests for these services to: billing@nexus.pk

Refunds

Nexus does not have any refund policy.
As a client, you commit to the length of your service(s) cycle. Because of your commitment, we offer a discount or free domain sometimes on the service(s). Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. You have no obligation to continue using our service even though you have already paid for the service(s).

Nexus’ Right to Modify its Billing Policy

Nexus Technologies reserves the Right to Change its Billing Policy and Price of Products/Plan/Packages/Domains at any point of time as per the requirements. Customers may be informed via news on website and email.
If you have any questions in this regard, contact our Billing department.

Privacy Policy

Your privacy is important to us. We want you to feel comfortable using Nexus services. Because we gather certain types of information about the users of Nexus’s services, we feel you should fully understand what information we gather and how we use that information. Nexus employees are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.

What Information Does Nexus Gather?

When you register for a Nexus account, Nexus obtains contact information, such as your name, address, and phone number, as well as payment information, such as your credit card number. When you use Nexus’s service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. Nexus also tracks requests you make for information on Nexus’s products and services, and responses you provide to Nexus surveys. Finally, Nexus keeps records of your payment history and communications you have with Nexus’s support team. Except in extraordinary circumstances (when we receive a court order, to protect the company’s rights or property, or in emergencies where someone’s safety is at risk), Nexus does not keep track of what sites you visit when you are using the service.

What Does Nexus Do With This Information?

Nexus uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with Nexus’s Terms and Conditions of Use. Information on your communications with Nexus’s support team is used to address the issues raised by your communications. In addition, Nexus regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that Nexus not send you mailings relating to other goods and services at the URLs listed in this section or send an e-mail to support@nexus.pk. Nexus reserves the right, however, to send bulletins and other important information regarding the service at its discretion.

Does Nexus Share Subscriber Information With Third Parties?

Nexus will not share or disclose information regarding its subscribers except

(i) when we receive legal process such as a court order;

(ii) when reasonably necessary to protect the company’s rights or property; or

(iii) in emergencies where someone’s safety is at risk.

You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, Network Solutions domain registration is freely available to anyone else visiting that space. Nexus cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.

How Can I Correct or Update the Information?

To request a copy of the contact Nexus has on your account, send an e-mail request to support@nexus.pk. You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under Nexus’s Terms and Conditions of Use, subscribers are required to provide Nexus with current contact and billing information. Nexus may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.

What Happens to the Information if I Leave Nexus?

If you ever leave Nexus, Nexus will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, Nexus reserves the right to retain your contact and billing information as necessary to resolve the matter.

What Is GDPR, CCPA & HOW Nexus Technologies Comply?

GDPR: The General Data Protection Regulation (GDPR) is a European Union law focused on data protection and privacy for all citizens and residents of the EU, GDPR went into effect on May 25, 2018 CCPA: The California Consumer Privacy Act (CCPA) is a California law that creates new rights for California consumers and sets requirements as to how companies are permitted to collect, the law will come into effect on Jan 1, 2020. Note: Pakistan still does not have a data protection law. A number of bodies – public and private – control and process data of Pakistani citizens with little or no legal protection. Keeping in view above context still We ensure below point regarding all our client and follow all SOP’s regarding information sharing unnecessarily.
  • Protection of Personal Data Names, identification numbers, and/or location data
  • Online identifiers, or to one or more factors specific to the individual’s physical, physiological, genetic, mental, economic, cultural, or social identity
  • Lawfulness, Transparency, Data minimization and accuracy
  • Storage Limitation, Data integrity and access policy

Who does These Privacy Law impact?

Privacy laws around the world impact how Nexus Technologies handles data for all our customers. As the requirements may vary, we request our customer to comply with those in case they are acquiring any such services and domains from any those regions.

What is WHOIS & How it get impacted by above privacy law?

WHO is a Data Protection Service allowing user not to disclose its identity, Nexus Technologies offer Domain Privacy Protection and very nominal cost as an addon Gain to WHois Data is allowed on special request as per the country Law & enforcement Agencies through proper channel and SOP’s define by Nexus technologies. Customer who have opt-out the Domain protection can get their data record via Whois engines.

Changes to This Policy and Questions About Privacy

Nexus reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to support@nexus.pk

NNGMS Policy

Nexus Next generation Mail Solution is a Professional & Entry Level Email Service for all kind of Businesses and for all our Customers, Policy details are as follows:

NNGMS Agreement

Nexus Technologies (hereinafter referred to as “Parent”) AND you (hereinafter referred to as “Customer”) HAVE entered into a Customer Master Agreement (“Agreement”) which this “Nexus Next Generation Mail Solution” is a part of. WHEREAS, Parent provides Email Hosting Solution WHEREAS, the Customer wishes to place an Order for Web, VPS and/or Email Hosting Services (“Hosting Order”) through the Parent. WHEREAS, the Customer wishes to activate these services through Parent. NOW, THEREFORE, for and in consideration of the mutual promises, benefits and covenants contained herein and for other good and valuable consideration, the receipt, adequacy and sufficiency of which are hereby acknowledged, Parent and the Customer, intending to be legally bound, hereby agree as follows:
  • Customer Election
    Customer hereby elects to activate through Parent Email Hosting solution.
  • Rights of Parent

    While certain attributes of the Email Hosting Order may consist of unlimited resources, Customer recognizes that the Hosting Order is a shared Email hosting service, and that the Parent has the right in its sole discretion to apply any hard limits on any specific attribute or resource on the Hosting Order at any given time without notice in order to prevent degradation of its services, or in case of any breach or violation or threatened breach or violation of this Agreement, or incase Parent learns of a possibility of breach or violation of this Agreement which Parent in its sole discretion determines to be appropriate, or to protect the integrity and stability of the Parent Products .The Customer agrees that Parent and Service Providers, and the contractors, employees, directors, officers, representatives, agents and affiliates, of Parent and Service Providers, are not liable for loss or damages that may result from any of the above.

  • General Terms of Agreement
    • For any unacceptable or inappropriate material as determined by Parent in its sole discretion, including but not limited to Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, Image Hosting Scripts (similar to Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP Scanners, Bruteforce Programs/Scripts/Applications, Mail Bombers/Spam Scripts, Banner-Ad services (commercial banner ad rotation), File Dump/Mirror Scripts (similar to rapidshare), Commercial Audio Streaming (more than one or two streams), Escrow/Bank Debentures, High-Yield Interest Programs (HYIP) or Related Sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), Sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment oriented sites, Hacker focused sites/archives/programs, Sites promoting illegal activities, Forums and/or websites that distribute or link to warez/pirated/illegal content, Bank Debentures/Bank Debenture Trading Programs, Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com), Mailer Pro.
    • All International Laws, Pakistan Laws Cybercrime , FIA and NR3C act will take into act for any Email services violation or unethical use along Spamming laws where ever applicable.
    • Customer agrees and ensure that Emails and emails service cannot be used as an evidence in the law of court making parent responsible of any act.
    • Use excessive resources which in the Parent’s sole discretion result in damage or degradation to the performance, usage, other users, other orders, and any of Parent’s services.
    • Use the email service for sending or receiving unsolicited emails.
    • Sending mails to invalid recipient email addresses. On receipt of too many bounces back messages due to invalid recipient email addresses, the user sending such mails would get blocked. Frequent violation would lead to permanent suspension of the domain name.
    • Sending mails from an email address that is not valid and which results in triple bounces would result in suspension of the user sending such mails. Frequent violation would lead to permanent suspension of the domain name.
    • Send emails with malicious content. Such emails could be emanating from user(s) whose machine(s) are infected with a virus or malware and such activity could be happening without the user(s) knowledge or user(s) could be unknowingly sending out emails whose receivers may deem them as unsolicited.
    • Send of messages are define as per the packages clearly sending a high volume of emails, by a user or domain name, in any given period of time if detected will result in email suspension
    • Purchase/use a Dedicated IP Address without installing an SSL Certificate
    • Client is recommended to you use email client that keep the emails copies at local as a backup/storage device.
    • Constantly create and delete large numbers of files on a regular basis, or cause file system damage.
    • Try to cleanse mail/mailboxes against your domain routinely to shrink mailbox size.

  • NO COMMERCIAL ADVERTISEMENTS WITH E-MAIL SERVICES Can be rendered
    • will likely result in account suspension or cancellation.
    • Commercial advertisements are unwelcoming in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list’s charter for whether advertising is allowed or not. “Spamming,” or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such. Sending a message, especially an advertisement, to more than 25 recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic.

Termination, Cancellation, Fees & Payment

  • You agree to pay, prior to the effectiveness of the Email Service, the applicable fees for the Email Service. All fees are non-refundable, in whole or in parts. Even your Email is suspended or cancelled.
  • Any Domain already listed in SBL, XBL, DBP, PBL of Spamhaus OR APWG OR any International Phishing / Spamming RBL list & Authorities, will not be entertained for order processing. Any Domain that may be listed after Order will also be suspended.
  • As further consideration for the services, you agree to provide: Accurate information for registration & Maintain and update information as needed
  • All packages are offered with $ and PKR price, other than this no price will be offered.
  • No trail no Postpaid services are available & no due order will be accepted
  • You have to ensure payment to be reach to Nexus before the cancelation.
  • In case service are canceled, Account can be retained back with in 1 week of cancelation of email account else account will be terminated NOTE : once terminated No Data or Email record will reset with us Nor Nexus will be responsible
  • Nexus reserves the right to terminate service at any time. Any violation of policies which results in extra costs will be billed to the Client (i.e. transfer overages, additional disk space, additional pop accounts, etc.) or deducted from any refunded amount.
  • Clients cancellation requests are always verified and confirmed by Nexus via email to the registered email address of the account holder. We are not responsible for any cancellation request that we do not receive. If Client does not receive a confirmation/acknowledgment email for their cancellation request, this indicates Nexus did not receive it.

Backup & Restoration Policy

  • We undertake Daily Backup with 2 days Retention.
  • We strongly recommend that you take periodic backups and store them at your end so, that you have multiple options in case of necessity for a restore.
  • You may request us for backup of the last 2 days (from the date of request) and in most cases, we will be able to provision this from our disaster recovery backups.
  • Maintain Backup and Backup Cycle is sole decision of Parent.
  • Restoration of Email will be charged as an Addon.

If you have any questions in this regard, Contact us

Service Level Agreement (SLA)

Nexus is proud to offer an exceptional level of performance, reliability, and service. That is why we are making commitments to our customers in the form of a Service Level Agreement (SLA) which provides certain rights and remedies regarding the performance of the Nexus network. The Nexus Service Level Agreement (SLA) guarantees our network/equipment reliability and performance. This Service Level Agreement (SLA) applies to customers of Nexus’ web hosting, reseller, dedicated server, co-location, e-commerce, and dedicated access services.

Uptime Guarantee:

Nexus strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and is is calculated solely by Nexus’ monitoring systems or Nexus’ authorized/contracted outside monitoring services. If Nexus fails to meet it’s 99.5% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis. Nexus does not credit a full month’s service for minor downtime. This would not be financially healthy for Nexus, and in turn would only negatively affect the service level Nexus provides to you. “Partial refunds for partial downtime” is our standard policy. In extreme circumstances, Nexus may distribute full month credits, but this is dealt with on a case by case basis. Details on how credit amounts are calculated can be found below.

Exceptions:

Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the Nexus network caused by or associated with:
  • Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, “Acts of God” (ie…fire, flood, earthquake, tornado, etc…), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement
  • Telco Failure (ie…Verizon™ cutting a fiber line somewhere)
  • Backbone peering point issues (ie…UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast)
  • Scheduled maintenance for hardware/software upgrades
  • Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). Nexus only utilizes only name brand hardware of the highest quality and performance.
  • Software bugs/flaws (Expolits and bugs may develop that cause security issues or downtime)
  • DNS issues not within the direct control of Nexus
  • Network floods, hacks, attacks from outside parties or individuals
  • Failure or error of any Nexus’ monitoring or measurement system
  • Client’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of Nexus’ service(s) in breach of Nexus’ Policy and Service Guidelines (AUP), by Client or others authorized by Client.

Connectivity:

Nexus’ goal is to make the Nexus’ network available to Client free of outages for 99.5% of the time. An “outage” is defined as an instance in which Client is unable to transmit and receive IP packets due to a service failure for more than 15 consecutive minutes, excluding service failures relating to Nexus’ scheduled maintenance and upgrades. The network does not include client premises equipment or any Telco access facilities connecting Client’s premises to such infrastructure. Nexus’ goal is to keep Average Round-Trip Latency on the network to 85 milliseconds or less. Nexus defines “Average Round-Trip Latency”, with respect to a given month, as the average time required for round-trip packet transfers between Nexus’ network and major US backbone peering points during such month, as measured by Nexus. Nexus’ goal is to keep Average Packet Loss on the network to 1% or less. Nexus defines “Average Packet Loss”, with respect to a given month, as the average percentage of IP packets transmitted on the Nexus’ network during such month that are not successfully delivered, as measured by Nexus.

Measurement:

Nexus will periodically (on average every 15 minutes) monitor Nexus network and server availability using software and hardware components capable of measuring application traffic and responses. Client acknowledges that that such measurements may not measure the exact path traversed by Client’s internet connection, and that such measurements constitute measurements across the Nexus’ network but not other networks to which Client may connect. Nexus reserves the right to periodically change the measurement points and methodologies it uses without notice to Client.

Backup Policy:

As a courtesy, Nexus provides a backup service on shared hosting accounts. You can request our administrators to run a backup of your site or any files for a one-time charge. Although Nexus tries to ensure these backups are complete and accurate, we cannot guarantee data integrity. It is possible that a site and/or file may not be able to be restored incase of a server crash.

We will restore data from our backups in case server trouble arises, but we do not perform restores to fix customer errors. If you accidentally delete a file or damage your website data, we are in no way responsible for this. If you need us to restore data from an incident such as that when it wasn’t our fault, we will have to charge a reasonable fee to do so, depending on the complexity of the restore.

Nexus recommends that the customer periodically and frequently backup their site to their local computer. On most accounts there is a backup manager that can assist you in this process.

A backup may not be included with a dedicated server type plan. We recommend that dedicated server customers purchase a backup option to protect data. Even with a backup plan, Nexus recommends that customer still maintain offsite backups since even backup services have a risk of failure.

Hardware Failure:

Nexus’ stands behind all equipment on our network. Faulty hardware is rare, but cannot be predicted nor avoided. Nexus utilizes only name brand hardware of the highest quality and perfomance. Nexus will replace all faulty hardware affecting performance levels of equipment within 48 hours, which includes hardware issues that cause server crashes or speed issues. Hardware failure resulting in complete network/server outage/downtime will be corrected within two hours of problem identification. Router failure is an exception to this SLA guarantee, and may require on-site Cisco™ engineers or backbone provider emergency personnel to correct the problem. Router failure is governed by current contracts with Cisco™ and backbone providers in regard to the emergency repair service in case of such an issue. Nexus will replace all faulty hardware on dedicated servers (rented or leased servers), at no charge to the Client (except if it is due to customer abuse such as excessive reboots), with an unlimited free replacement policy. This includes parts ordered as upgrades.

Credential / Management Panel:

Our servers are monitored 24 hours per day, 7 days per week, 365 days per year and support agents are available by email and on call. We do not provide ‘root’ access of the server in order to ensure uninterruptible operations and smooth services.

The Customer must not interfere with aspects of the Server for which Nexus is responsible. Nexus also reserves the right to charge for the time involved in recovering a server which has been damaged by the customer attempting to take any action in regard to the service which have been defined as the responsibility of Nexus, except where such action has been taken as a result of the failure of Nexus to provide support.

During the troubleshooting phase, no changes to the server will be made by the customer unless under the guidance of Nexus. Thus Nexus must be consulted to discuss the proposed changes and must agree to them being made prior to any customer attempting to make the changes. The troubleshooting phase will be deemed complete when the initial reported matter regarding the server configuration has been fixed.

Credits:

Credit requests must be made on the Nexus web site, by contacting our Billing Department. Each request in connection with network/server outages/downtime must be received by Nexus within five days of the occurance. Each request in connection with Average Round-Trip Latency or Average Packet Loss in a calendar month must be received by Nexus within five days after the end of such month. The total amount credited to a Client for Nexus not meeting SLA service levels will not exceed the service fees paid by Client Nexus for such services for the period in question. Each validly requested credit will be applied to a Client invoice within 30 days after Nexus receipt of such request. Credits are exclusive of any applicable taxes charged to Client or collected by Nexus. Upon Client’s request (in accordance with the procedure set forth below), Nexus will issue a credit to Client for network/server outages/downtime occurring during any calendar month that are reported by Client to Nexus and confirmed by Nexus measurement reporting. Such credit will be equal to one day’s worth (1/30th) of the monthly fees paid by Client, (for all service fees paid if network outage, or specific affected service fees paid if individual server downtime) multiplied by each hour (or portion thereof rounded to nearest next hour) of the cumulative duration of such outage/downtime. If Average Round-Trip Latency on the network for a calendar month exceeds 85 milliseconds, then upon Client’s request, Nexus will issue a credit to Client equal to six day’s worth (1/5th) of the monthly service fees paid by Client for such month. If Average Packet Loss exceeds 1% during a calendar month, then upon Client’s request, Nexus will issue a credit to Client equal to six day’s worth (1/5th) of the monthly service fees paid by Client for such month.

General:

Nexus reserves the right to change or modify this SLA to benefit the Client, and will post changes to location currently housing this SLA at time of modification, which will be made available to Client. Except as set forth in this SLA, Nexus makes no claims regarding the availability or performance of the Nexus’ network or servers. Specific terms/points of this SLA may be adjusted on a case by case basis by the specific Service Agreement signed/agreed by client. In case of difference terms/points in SLA and Service Agreement, the Service Agreement terms/points prevail over this general SLA policy. The Service Agreement signed/agreed by client, is above and beyond this SLA, and Service Agreement terms are in affect, including, but not limited to, limitations of liability.

Terms and Conditions for Domain Registration

1. AGREEMENT

In this Service Agreement (“Agreement”) “you” and “your” refer to each customer, “we”, us” and “our” refer to Nexus Technologies/Hosting and “Services” refers to the services provide by us. This Agreement explains our obligations to you, and explains your obligations to us for various Services. By selecting our Services you have agreed to establish an account with us for such Services. When you use your account or permit someone else to use it to purchase or otherwise acquire access to additional Services or to cancel your Services (even if we were not notified of such authorization), this Agreement covers such service or actions. By using the Services under this Agreement, you acknowledge that you have read and agree to be bound by all terms and conditions of this Agreement and any pertinent rules or policies that are or may be published by us.

2. SELECTION OF A DOMAIN NAME

We cannot and do not check to see whether the domain name you select, or the use you make of the domain name, infringes legal rights of others. We urge you to investigate to see whether the domain name you select or its use infringes legal rights of others, and in particular we suggest you seek advice of competent counsel. You may wish to consider seeking one or more trademark registrations in connection with your domain name. You should be aware that there is the possibility we might be ordered by a court to cancel, modify, or transfer your domain name. You should be aware that if we are sued or threatened with lawsuit in connection with your domain name, we may turn to you to hold us harmless and indemnify us.

3. FEES,PAYMENT AND TERM

As consideration for the services you have selected, you agree to pay us the applicable service(s) fees. All fees payable hereunder are non-refundable unless we provide otherwise. As further consideration for the Services, you agree to: (1) provide certain current, complete and accurate information about you as required by the registration process and (2) maintain and update this information as needed to keep it current, complete and accurate. All such information shall be referred to as account information (“Account Information”). You hereby grant us the right to disclose to third parties such Account Information. The Registrant, by completing and submitting the Domain Name Registration Agreement (“Registration Agreement”), represents that the statements in its application are true and that the registration of the selected Domain Name, so far as the Registrant is aware, does not interfere with or infringe upon the rights of any third party. The Registrant also represents that the Domain Name is not being registered for any unlawful purpose.

4. MODIFICATIONS TO AGREEMENT

You agree, during the period of this Agreement, that we may: (1) revise the terms and conditions of this Agreement; and (2) change the services provided under this Agreement. Any such revision or change will be binding and effective immediately on posting of the revised Agreement or change to the service(s) on our web site, or on notification to you by e-mail or regular mail as per the Notices section of this agreement, Section 20. You agree to review our web site, including the Agreement, periodically to be aware of any such revisions. If you do not agree with any revision to the Agreement, you may terminate this Agreement at any time by providing us with notice by e-mail or regular mail as per the Notices section of this agreement, Section 20. Notice of your termination will be effective on receipt and processing by us. You agree that, by continuing to use the Services following notice of any revision to this Agreement or change in service(s), you abide by any such revisions or changes. You further agree that we, in our sole discretion, may modify our Dispute Policy at any time. You agree that, by maintaining the reservation or registration of your domain name after modifications to the Dispute Policy become effective, you have agreed to these modifications. You acknowledge that if you do not agree to any such modifications, you may request that your domain name be deleted from the domain name database.

5. MODIFICATIONS TO YOUR ACCOUNT

In order to change any of your account information with us, you must use your Account Identifier and Password that you selected when you opened your account with us. Please safeguard your Account Identifier and Password from any unauthorized use. In no event will we be liable for the unauthorized use or misuse of your Account Identifier or Password.

6. DOMAIN NAME DISPUTE POLICY

If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by our current Domain Name Dispute Policy (“Dispute Policy”) which is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at our web site: DISPUTE Policy Please take the time to familiarize yourself with such policy.

7. DOMAIN NAME DISPUTES

You agree that, if the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified in the Dispute Policy in effect at the time of the dispute. You agree that in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions contained in the Dispute Policy. For any dispute, you agree to submit to the jurisdiction of the courts of your domicile, the courts of the geographic location indicated by your WHOIS information for your domain name, and the courts of the United States of America.

8. AGENTS

You agree that, if an agent for you (i.e., an Internet Service Provider, employee, etc.) purchased our Services on your behalf, you are nonetheless bound as a principal by all terms and conditions herein, including the Dispute Policy.

9. ANNOUNCEMENTS

We reserve the right to distribute information to you that is pertinent to the quality or operation of our services and those of our service partners. These announcements will be predominately informative in nature and may include notices describing changes, upgrades, new products or other information to add security or to enhance your identity on the Internet.

10. LIMITATION OF LIABILITY

You agree that our entire liability, and your exclusive remedy, with respect to any Services(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount you paid for such Service(s). We and our contractors shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the Services or for the cost of procurement of substitute services. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, our liability is limited to the extent permitted by law. We disclaim any and all loss or liability resulting from, but not limited to: (1) loss or liability resulting from access delays or access interruptions; (2) loss or liability resulting from data non-delivery or data mis-delivery; (3) loss or liability resulting from acts of God; (4) loss or liability resulting from the unauthorized use or misuse of your Account Identifier or Password; (5) loss or liability resulting from errors, omissions, or misstatements in any and all information or services(s) provided under this Agreement; (6) loss or liability resulting from the development or interruption of your Web site or email service. The registrant agrees that we will not be liable for any loss of registration and use of registrant’s domain name, or for interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum liability exceed one hundred ($100.00) dollars.

11. INDEMNITY

You agree to release, indemnify, and hold us, our contractors, agents, employees, officers, directors and affiliates harmless from all liabilities, claims and expenses, including attorney’s fees, of third parties relating to or arising under this Agreement, the Services provided hereunder or your use of the Services, including without limitation infringement by you, or someone else using the E-mail Service with your computer, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policy relating to the service(s) provided. You also agree to release, indemnify and hold us harmless pursuant to the terms and conditions contained in the Dispute Policy. When we are threatened with suit by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a breach of your Agreement and may result in deactivation of your domain name.

12. BREACH

You agree that failure to abide by any provision of this Agreement, any operating rule or policy or the Dispute Policy provided by us, may be considered by us to be a material breach and that we may provide a written notice, describing the breach, to you. If within thirty (30) calendar days of the date of such notice, you fail to provide evidence, which is reasonably satisfactory to us, that you have not breached your obligations under the Agreement, then we may delete the registration or reservation of your domain name or terminate your e-mail account without further notice. Any such breach by you shall not be deemed to be excused simply because we did not act earlier in response to that, or any other breach by you.

You agree that failure to abide Center: WIPO Arbitration and Mediation Center Laws & ICANN POLICIES at any Level
Nexus Technologies Reserve the right to suspend the services in case File/Case is Register by any Authority WIPO/ICANN against Domain/Content OR Domain is Suspended OR Locked by The Authority Nexus Technologies will NOT be responsible for any support & Facilitation until or unless allegation is cleared by providing the justifiable documentation to the authorities

13. NO GUARANTY

You agree that, by registration or reservation of your chosen domain name, such registration or reservation does not confer immunity from objection to either the registration, reservation, or use of the domain name.

14. DISCLAIMER OF WARRANTIES

You agree and warrant that the information that you provide to us to register or reserve your domain name or register for other Services is, to the best of your knowledge and belief, accurate and complete, and that any future changes to this information will be provided to us in a timely manner according to the modification procedures in place at that time. You agree that your use of our Services is solely at your own risk. You agree that such Service(s) is provided on an “as is,” “as available” basis. we expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Service(s) or as to the accuracy or reliability of any information obtained through the our e-mail service or that defects in the Services software will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the our e-mail service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the e-mail service or any transactions entered into through the e-mail service. No advice or information, whether oral or written, obtained by you from us or through the e-mail service shall create any warranty not expressly made herein. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

15. REVOCATION

You agree that we may delete your domain name or terminate your right to use other Services if the information that you provided to register or reserve your domain name or register for other Services, or subsequently to modify it, contains false or misleading information, or conceals or omits any information we would likely consider material to our decision to register or reserve your domain name. You agree that we may, in our sole discretion, delete or transfer your domain name at any time.

16. RIGHT OF REFUSAL

We, in our sole discretion, reserve the right to refuse to register or reserve your chosen domain name or register you for other Services, or to delete your domain name within thirty (30) calendar days from receipt of your payment for such services. In the event we do not register or reserve your domain name or register you for other Services, or we delete your domain name or other Services within such thirty (30) calendar day period, we agree to refund your applicable fee(s). You agree that we shall not be liable to you for loss or damages that may result from our refusal to register or reserve or delete your domain name or register you for other Services. You agree that we shall not be liable to transfer , delete , terminate , suspend or change any information against your domain , if domain is locked/Suspended in aspect to any Case or Violation of WIPO or ICAAN Policies.

17. SEVERABILITY

You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms and provisions will remain in full force and effect.

18. NON-AGENCY

Nothing contained in this Agreement or the Dispute Policy shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties.

19. NON-WAIVER

Our failure to require performance by the Registrant of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

20. NOTICES

Any notice, direction or other communication given under this Agreement shall be in writing and given by sending it via e-mail or via regular mail. In the case of e-mail, valid notice shall only have been deemed to have been given when an electronic confirmation of delivery has been obtained by the sender, in the case of notice to us to hostmaster(at)nexus(dot)net(dot)pk or, in the case of notice to you, at the e-mail address provided by you in your Affiliate Program application or as updated from time to time. Mail shall be sent to

Nexus Technologies
ISLAMABAD – Head Office
#1, 2nd floor, Al Asad Plaza (7 – K),
Next to Faysal Islamic Bank, F- 10 Markaz,
Islamabad – 44000
Ph: +92 (51) 222 2883-6
UAN: 0300-0341140

and to you at the mailing address provided in your Affiliate application or as updated from time to time. Any e-mail communication shall be deemed to have been validly and effectively given on the date of such communication, if such date is a business day and such delivery was made prior to 4:00 p.m. (PST time) and otherwise on the next business day. Any communication sent via regular mail shall be deemed to have been validly and effectively given 15 business days after the date of mailing.

21. ENTIRETY

You agree that this Agreement, the rules and policies published us and the Dispute Policy are the complete and exclusive agreement between you and us regarding our Services. This Agreement and the Dispute Policy supersede all prior agreements and understandings, whether established by custom, practice, policy or precedent.

22. GOVERNING LAW

This Agreement shall be governed by and interpreted and enforced in accordance with the WIPO Arbitration and Mediation Center Laws & ICANN POLICIES with reference to rules governing choice of laws of United States of America along Country Level Laws i.e PAKISTAN Cyber Crime Laws Note : Nexus Technologies will provide Full Data to All Actional able Authorities Dealing the Matter for implementation of International Law regarding Domain Agreement and Dispute.

23. INFANCY

You attest that you are of legal age to enter into this Agreement.

24. Acceptance of Agreement

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. YOU HAVE INDEPENDENTLY EVALUATED THE DESIRABILITY OF PARTICIPATING IN THE AFFILIATE NETWORK AND ARE NOT RELYING ON ANY REPRESENTATION, GUARANTEE OR STATEMENT OTHER THAN AS SET FORTH IN THIS AGREEMENT.

Uniform Domain Name Dispute Resolution Policy

(As Approved by ICANN on October 24, 1999)

1. Purpose

This Uniform Domain Name Dispute Resolution Policy (the “Policy”) has been adopted by the Internet Corporation for Assigned Names and Numbers (“ICANN”), is incorporated by reference into your Registration Agreement, and sets forth the terms and conditions in connection with a dispute between you and any party other than us (the registrar) over the registration and use of an Internet domain name registered by you. Proceedings under Paragraph 4 of this Policy will be conducted according to the Rules for Uniform Domain Name Dispute Resolution Policy (the “Rules of Procedure”), which are available at www.icann.org/udrp/udrp-rules-24oct99.htm, and the selected administrative-dispute-resolution service provider’s supplemental rules.

2. Your Representations

By applying to register a domain name, or by asking us to maintain or renew a domain name registration, you hereby represent and warrant to us that (a) the statements that you made in your Registration Agreement are complete and accurate; (b) to your knowledge, the registration of the domain name will not infringe upon or otherwise violate the rights of any third party; (c) you are not registering the domain name for an unlawful purpose; and (d) you will not knowingly use the domain name in violation of any applicable laws or regulations. It is your responsibility to determine whether your domain name registration infringes or violates someone else’s rights.

3. Cancellations, Transfers, and Changes

We will cancel, transfer or otherwise make changes to domain name registrations under the following circumstances:

a. subject to the provisions of Paragraph 8, our receipt of written or appropriate electronic instructions from you or your authorized agent to take such action;

b. our receipt of an order from a court or arbitral tribunal, in each case of competent jurisdiction, requiring such action; and/or

c. our receipt of a decision of an Administrative Panel requiring such action in any administrative proceeding to which you were a party and which was conducted under this Policy or a later version of this Policy adopted by ICANN. (See Paragraph 4(i) and (k) below.)

We may also cancel, transfer or otherwise make changes to a domain name registration in accordance with the terms of your Registration Agreement or other legal requirements.

4. Mandatory Administrative Proceeding

This Paragraph sets forth the type of disputes for which you are required to submit to a mandatory administrative proceeding. These proceedings will be conducted before one of the administrative-dispute-resolution service providers listed at www.icann.org/udrp/approved-providers.htm (each, a “Provider”).

a. Applicable Disputes. You are required to submit to a mandatory administrative proceeding in the event that a third party (a “complainant”) asserts to the applicable Provider, in compliance with the Rules of Procedure, that

(i) your domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights; and

(ii) you have no rights or legitimate interests in respect of the domain name; and

(iii) your domain name has been registered and is being used in bad faith.

In the administrative proceeding, the complainant must prove that each of these three elements are present.

b. Evidence of Registration and Use in Bad Faith. For the purposes of Paragraph 4(a)(iii) the following circumstances, in particular but without limitation, if found by the Panel to be present, shall be evidence of the registration and use of a domain name in bad faith:

(i) circumstances indicating that you have registered or you have acquired the domain name primarily for the purpose of selling, renting, or otherwise transferring the domain name registration to the complainant who is the owner of the trademark or service mark or to a competitor of that complainant, for valuable consideration in excess of your documented out-of-pocket costs directly related to the domain name; or

(ii) you have registered the domain name in order to prevent the owner of the trademark or service mark from reflecting the mark in a corresponding domain name, provided that you have engaged in a pattern of such conduct; or

(iii) you have registered the domain name primarily for the purpose of disrupting the business of a competitor; or

(iv) by using the domain name, you have intentionally attempted to attract, for commercial gain, Internet users to your web site or other on-line location, by creating a likelihood of confusion with the complainant’s mark as to the source, sponsorship, affiliation, or endorsement of your web site or location or of a product or service on your web site or location.

c. How to Demonstrate Your Rights to and Legitimate Interests in the Domain Name in Responding to a Complaint. When you receive a complaint, you should refer to Paragraph 5 of the Rules of Procedure in determining how your response should be prepared. Any of the following circumstances, in particular but without limitation, if found by the Panel to be proved based on its evaluation of all evidence presented, shall demonstrate your rights or legitimate interests to the domain name for purposes of Paragraph 4(a)(ii):

(i) before any notice to you of the dispute, your use of, or demonstrable preparations to use, the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services; or

(ii) you (as an individual, business, or other organization) have been commonly known by the domain name, even if you have acquired no trademark or service mark rights; or

(iii) you are making a legitimate noncommercial or fair use of the domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark or service mark at issue.

d. Selection of Provider. The complainant shall select the Provider from among those approved by ICANN by submitting the complaint to that Provider. The selected Provider will administer the proceeding, except in cases of consolidation as described in Paragraph 4(f).

e. Initiation of Proceeding and Process and Appointment of Administrative Panel. The Rules of Procedure state the process for initiating and conducting a proceeding and for appointing the panel that will decide the dispute (the “Administrative Panel”).

f. Consolidation. In the event of multiple disputes between you and a complainant, either you or the complainant may petition to consolidate the disputes before a single Administrative Panel. This petition shall be made to the first Administrative Panel appointed to hear a pending dispute between the parties. This Administrative Panel may consolidate before it any or all such disputes in its sole discretion, provided that the disputes being consolidated are governed by this Policy or a later version of this Policy adopted by ICANN.

g. Fees. All fees charged by a Provider in connection with any dispute before an Administrative Panel pursuant to this Policy shall be paid by the complainant, except in cases where you elect to expand the Administrative Panel from one to three panelists as provided in Paragraph 5(b)(iv) of the Rules of Procedure, in which case all fees will be split evenly by you and the complainant.

h. Our Involvement in Administrative Proceedings. We do not, and will not, participate in the administration or conduct of any proceeding before an Administrative Panel. In addition, we will not be liable as a result of any decisions rendered by the Administrative Panel.

i. Remedies. The remedies available to a complainant pursuant to any proceeding before an Administrative Panel shall be limited to requiring the cancellation of your domain name or the transfer of your domain name registration to the complainant.

j. Notification and Publication. The Provider shall notify us of any decision made by an Administrative Panel with respect to a domain name you have registered with us. All decisions under this Policy will be published in full over the Internet, except when an Administrative Panel determines in an exceptional case to redact portions of its decision.

k. Availability of Court Proceedings. The mandatory administrative proceeding requirements set forth in Paragraph 4 shall not prevent either you or the complainant from submitting the dispute to a court of competent jurisdiction for independent resolution before such mandatory administrative proceeding is commenced or after such proceeding is concluded. If an Administrative Panel decides that your domain name registration should be canceled or transferred, we will wait ten (10) business days (as observed in the location of our principal office) after we are informed by the applicable Provider of the Administrative Panel’s decision before implementing that decision. We will then implement the decision unless we have received from you during that ten (10) business day period official documentation (such as a copy of a complaint, file-stamped by the clerk of the court) that you have commenced a lawsuit against the complainant in a jurisdiction to which the complainant has submitted under Paragraph 3(b)(xiii) of the Rules of Procedure. (In general, that jurisdiction is either the location of our principal office or of your address as shown in our Whois database. See Paragraphs 1 and 3(b)(xiii) of the Rules of Procedure for details.) If we receive such documentation within the ten (10) business day period, we will not implement the Administrative Panel’s decision, and we will take no further action, until we receive (i) evidence satisfactory to us of a resolution between the parties; (ii) evidence satisfactory to us that your lawsuit has been dismissed or withdrawn; or (iii) a copy of an order from such court dismissing your lawsuit or ordering that you do not have the right to continue to use your domain name.

5. All Other Disputes and Litigation

All other disputes between you and any party other than us regarding your domain name registration that are not brought pursuant to the mandatory administrative proceeding provisions of Paragraph 4 shall be resolved between you and such other party through any court, arbitration or other proceeding that may be available.

6. Our Involvement in Disputes

We will not participate in any way in any dispute between you and any party other than us regarding the registration and use of your domain name. You shall not name us as a party or otherwise include us in any such proceeding. In the event that we are named as a party in any such proceeding, we reserve the right to raise any and all defenses deemed appropriate, and to take any other action necessary to defend ourselves.

7. Maintaining the Status Quo

We will not cancel, transfer, activate, deactivate, or otherwise change the status of any domain name registration under this Policy except as provided in Paragraph 3 above.

8. Transfers During a Dispute

a. Transfers of a Domain Name to a New Holder. You may not transfer your domain name registration to another holder (i) during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded; or (ii) during a pending court proceeding or arbitration commenced regarding your domain name unless the party to whom the domain name registration is being transferred agrees, in writing, to be bound by the decision of the court or arbitrator. We reserve the right to cancel any transfer of a domain name registration to another holder that is made in violation of this subparagraph.

b. Changing Registrars. You may not transfer your domain name registration to another registrar during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded. You may transfer administration of your domain name registration to another registrar during a pending court action or arbitration, provided that the domain name you have registered with us shall continue to be subject to the proceedings commenced against you in accordance with the terms of this Policy. In the event that you transfer a domain name registration to us during the pendency of a court action or arbitration, such dispute shall remain subject to the domain name dispute policy of the registrar from which the domain name registration was transferred.

9. Policy Modifications

We reserve the right to modify this Policy at any time with the permission of ICANN. We will post our revised Policy at https://www.nexus.net.pk/dispute_policy.php at least thirty (30) calendar days before it becomes effective. Unless this Policy has already been invoked by the submission of a complaint to a Provider, in which event the version of the Policy in effect at the time it was invoked will apply to you until the dispute is over, all such changes will be binding upon you with respect to any domain name registration dispute, whether the dispute arose before, on or after the effective date of our change. In the event that you object to a change in this Policy, your sole remedy is to cancel your domain name registration with us, provided that you will not be entitled to a refund of any fees you paid to us. The revised Policy will apply to you until you cancel your domain name registration.

PKNIC Domain Registration Agreement

    • This Agreement shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. The parties hereby submit to the exclusive jurisdiction of the Pakistan Courts.
    • The party requesting registration of this name certifies that, to her/his knowledge, the use of this name does not violate trademark or other statues. The domain name will be cancelled, if a third party provides evidence of a registered trademark that is violated, or the same company name registered within or outside Pakistan.
    • Registering a domain name does not confer any legal rights to that name and any disputes between parties over the rights to use a specific name are to be settled between the contending parties using normal legal methods. (See RFC 1591).
    • The domain name registration procedure will follow INTERNIC guidelines as documented in various RFCs. In the case of conflicts with PKNIC policies, precedence will be given to the PKNIC policies, please review policies here
    • No adjudication is made by PKNIC and its agents as to whether the applicant has a legitimate right to a name. The applicant, in lodging the request for a name, informs the registry that they are entitled to use the name as requested.
    • Acceptance of the listing entry by PKNIC and its agents confers no rights to the applicant regarding the legitimacy or otherwise of the association of the name with the applicant, nor does it confer to the applicant any other rights associated with ownership of the name, or any rights to its use.
    • All registration information will be considered as information within the public domain, and will be accessible using the Internet as the publication vehicle. No provision is made concerning acceptance of information under any imposed condition of confidentiality or non-disclosure.
    • PKNIC reserves the right to refuse to register a name if most of the members of PKNIC Appeals Committee by voting or polling that it may be offensive.
    • Any domain that is registered by PKNIC and later found to be in violation of the PKNIC policies or this Agreement will be revoked and made available for others to register.
    • PKNIC has neither the resources nor the legal obligation to screen requested Domain Names to determine if the use of a Domain Name by an Applicant may infringe upon the right(s) of a third party. Consequently, as an express condition and material inducement of the grant of an applicant’s request to register a Domain Name, Applicant represents, agrees and warrants as follows:
      1. All information shared by applicant Must be genuine and based on that Applicant reserves the right to use the Domain Name as requested in the application.
      2. Applicant has a bona fide intention to use the Domain Name on a regular basis on the Internet.
      3. The use or registration of the Domain Name by Applicant does not interfere with or infringe the right of any third party in any jurisdiction with respect to trademark, service mark, tradename, company name or any other intellectual property right.
      4. Applicant is not seeking to use the Domain Name for any unlawful purpose, including, without limitation, tortious interference with contract or prospective business advantage, unfair competition, injuring the reputation of another, or for the purpose of confusing or misleading a person, whether natural or incorporated.
      5. PKNIC or Nexus WILL NOT BE LIABLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS). REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF PKNIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Order Processing Time for .pk Domain:

    • Dear All, We would like to inform you that from now onwards, all .pk domain orders are also available after 5 pm on daily basis and orders received after 5pm will be proceeded next day.

General Conditions: 

    • Regular price will be charged till due date.
    • Regular price + Late fee will be charged after due date.
    • Regular price + Late fee + Redemption fee will be charged if grace period also lapsed, without renewal.
    • Discount may Only be provided in case of Domain registration performed by Nexus Staff.
    • No Discount via PayPal Or CC processing.
    • Minimum processing time is 12-24 hours for Domain Registration & Renewal, both Local and International PK Domains.
    • Customers with International address may Process their Domain order as per International Price or Click here for further process
    • CNIC is Compulsory for all local clients, failing to share the CNIC or providing false information may lead to cancellation of domain registration immediately on identification.
    • Identification Number, Complete address, Valid Contact Number and Country Name are Compulsory for all International clients. Nexus reserves the right to terminate the domain on proof of any wrong information provided by the Client.
    • Any Domain Registered for local or International Customer Violating policy as intimated by Pakistan Interior Agency and PKNIC will be Shut down immediately.
    • Domain Control Panel is NOT included in .pk domain registration since it is Not provided by PKNIC.
    • Domain modifications for all .pk domain registrations will have to be carried out by contacting our Team via Nexus Support Portal
    • Customer may follow the predefined procedure as per PKNIC Registry for Correcting/Updating any Registrant Record Information of local or International Domains. Nexus will Not Be Responsible if Domain get Expired or Suspended during the procedure. Moreover, Nexus has the right to hold the renewal of such domain records.Procedure Expected Time: 1 to 2 week after the arrival of Document. For procedure details, Click Here
    • DNS Zone Management & Domain Forwarder are not included and would be opted as an Add-on.

Note: No panel will be provided for these add-on, Nexus will entertain your request via ticket to respective department.

What Information Does Nexus Gather?

 When you register for a Nexus account, Nexus obtains contact information, such as your name, address, and phone number, as well as payment information, such as your credit card number. When you use Nexus’s service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. Nexus also tracks requests you make for information on Nexus’s products and services, and responses you provide to Nexus surveys. Finally, Nexus keeps records of your payment history and communications you have with Nexus’s support team. Except in extraordinary circumstances (when we receive a court order, to protect the company’s rights or property, or in emergencies where someone’s safety is at risk), Nexus does not keep track of what sites you visit when you are using the service.

What Does Nexus Do With This Information?

 Nexus uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with Nexus’s Terms and Conditions of Use. Information on your communications with Nexus’s support team is used to address the issues raised by your communications. In addition, Nexus regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that Nexus not send you mailings relating to other goods and services at the URLs listed in this section or send an e-mail to

Does Nexus Share Subscriber Information With Third Parties?

 Nexus will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company’s rights or property; or (iii) in emergencies where someone’s safety is at risk.

You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, Network Solutions domain registration is freely available to anyone else visiting that space. Nexus cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.

How Can I Correct or Update the Information?

 To request a copy of the contact Nexus has on your account, send an e-mail request to support@nexus.pk. You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under Nexus’s Terms and Conditions of Use, subscribers are required to provide Nexus with current contact and billing information. Nexus may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.

What Happens to the Information if I Leave Nexus?

 If you ever leave Nexus, Nexus will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, Nexus reserves the right to retain your contact and billing information as necessary to resolve the matter.

What Is GDPR, CCPA & HOW Nexus Technologies Comply?

GDPR: The General Data Protection Regulation (GDPR) is a European Union law focused on data protection and privacy for all citizens and residents of the EU, GDPR went into effect on May 25, 2018
CCPA: The California Consumer Privacy Act (CCPA) is a California law that creates new rights for California consumers and sets requirements as to how companies are permitted to collect, the law will come into effect on Jan 1, 2020.

Note: Pakistan still does not have a data protection law. A number of bodies – public and private – control and process data of Pakistani citizens with little or no legal protection.

Keeping in view above context still We ensure below point regarding all our client and follow all SOP’s regarding information sharing unnecessarily.

  • Protection of Personal Data Names, identification numbers, and/or location data
  • Online identifiers, or to one or more factors specific to the individual’s physical, physiological, genetic, mental, economic, cultural, or social identity
  • Lawfulness, Transparency, Data minimization and accuracy
  • Storage Limitation, Data integrity and access policy

Who does These Privacy Law impact?

Privacy laws around the world impact how Nexus Technologies handles data for all our customers. As the requirements may vary, we request our customer to comply with those in case they are acquiring any such services and domains from any those regions.

What is WHOIS & How it get impacted by above privacy law?

WHO is a Data Protection Service allowing user not to disclose its identity, Nexus Technologies offer Domain Privacy Protection and very nominal cost as an addon Gain to WHois Data is allowed on special request as per the country Law &amp; enforcement Agencies through proper channel and SOP’s define by Nexus technologies. Customer who have opt-out the Domain protection can get their data record via Whois engines.

Changes to This Policy and Questions About Privacy

 Nexus reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to support@nexus.pk

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